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HERMON

Engagement models

Choose how we work together.

Six ways to engage HERMON. Each one sets out what you own and what HERMON takes ownership of. Models can be combined as your needs change.

Discuss your requirements

Engagement models

Managed services

HERMON runs a defined service, such as infrastructure operations, application support or vulnerability management, against agreed service levels.

Best for
Ongoing operational work where you want outcomes and service levels, not individual people to manage.
Typical shape
A service catalogue, service levels and a recurring fee, reviewed monthly.

You provide

  • Define business priorities and approve the service catalogue
  • Provide access, documentation and a named service owner
  • Take part in monthly service reviews

HERMON takes ownership of

  • Deliver the service to the agreed service levels
  • Staff, train and manage the delivery team
  • Report performance and run problem management
  • Coordinate any partners involved in delivery

Dedicated technical teams

A stable team in Jordan that works only on your roadmap, inside your tools, backlog and ceremonies.

Best for
Long-running products and platforms where continuity and domain knowledge matter.
Typical shape
A team composition agreed with you, billed monthly, with scaling notice periods.

You provide

  • Set product direction and priorities
  • Own the backlog and accept delivered work
  • Include the team in your rituals and communication channels

HERMON takes ownership of

  • Recruit, onboard and retain the team
  • Provide a delivery lead for performance and continuity
  • Manage replacements and knowledge transfer
  • Maintain security and access controls on the team side

Staff augmentation

Individual engineers or specialists join your existing teams for defined roles and durations.

Best for
Filling specific skill gaps or adding capacity while your own managers direct the work.
Typical shape
Per-role engagements with an agreed duration and extension options.

You provide

  • Direct day-to-day work and set priorities
  • Provide onboarding, tools and access
  • Give regular performance feedback

HERMON takes ownership of

  • Screen and propose qualified candidates
  • Handle employment, administration and compliance
  • Monitor performance and manage replacement if needed

Project-based delivery

HERMON delivers a defined scope against a plan, milestones and acceptance criteria.

Best for
Work with a clear objective, such as a migration, an integration, an application or an assessment.
Typical shape
Fixed or capped price per phase, or time and materials with a shared plan.

You provide

  • Agree the scope, acceptance criteria and decision-makers
  • Make business users available for workshops and testing
  • Approve milestones and change requests

HERMON takes ownership of

  • Plan and manage the project end to end
  • Deliver to the agreed scope and quality criteria
  • Report progress, risks and issues transparently
  • Hand over documentation and knowledge at close

Consulting and assessments

Short, fixed-scope engagements that give you a clear picture and a prioritized plan before you commit to larger work.

Best for
Cloud readiness, security posture, AI use-case discovery, ERP landscape reviews and service design.
Typical shape
Fixed scope and fee, with a findings report and a roadmap.

You provide

  • Provide access to people, systems and documentation
  • Agree the questions the assessment must answer

HERMON takes ownership of

  • Run the assessment with qualified specialists
  • Deliver findings, risks and a prioritized roadmap
  • Present the results to your stakeholders

Hybrid on-site and remote delivery

Most work is delivered remotely from Jordan, and on-site work is arranged when your environment needs it.

Best for
Infrastructure, network and end-user support across sites, and projects that need on-site workshops or cut-overs.
Typical shape
Remote services plus on-site work through qualified local partners or scheduled visits, agreed per engagement.

You provide

  • Identify the sites and activities that need on-site presence
  • Arrange site access, safety induction and permits

HERMON takes ownership of

  • Deliver remote work from Jordan
  • Arrange qualified on-site support and coordinate it on one ticket
  • Own the whole service, including partner work

How we engage

From first conversation to running service.

  1. Step 1

    Conversation

    We learn your objectives, constraints and timelines, and we tell you plainly whether we are a good fit.

  2. Step 2

    Assessment and proposal

    We scope the work, recommend an engagement model, and propose a team, governance and commercials.

  3. Step 3

    Mobilize

    We onboard the team, agree service levels and reporting, and set up access and security controls.

  4. Step 4

    Deliver

    We do the work with a named delivery lead and regular reporting against what we agreed.

  5. Step 5

    Review and evolve

    We review performance with you regularly and adjust scope, team or model as your needs change.

Not sure which model fits?

Describe the work and how you want to manage it. We will recommend a model and explain the trade-offs.

Discuss your requirements